What are the responsibilities and job description for the Tour Operations Planner - Japanese Bilingual(Hybrid) position at A-Staffing Inc.?
About the job Tour Operations Planner - Japanese Bilingual(Hybrid)
Join one of the largest travel companies as a Tour Operational Planer. In this dynamic role, you will leverage our advanced Dynamic Packaging System (DPS) to plan, develop, and operate customizable tour experiences.
Essential Job Functions]
Operation / Planning and Developing our tour
- Plans new tour / capabilities and product line to meet the FIT demand.
- Handles operations / arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
- Improves and maintains operational efficiency and profitability.
- Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.
- Answers questions from Sales team and travel agencies.
- Makes estimates for special requests and arrangements
- Deals with complaints or suggestions from customers.
- Monthly closes tour transactions; reports costs and profits.
- Sets up promotional campaign for web customers and agencies.
- Fully understands and acts on our customer needs.
- Negotiates with operators for prices, itineraries etc.,
- Communicates well with operators, sales team, and travel agencies.
- Uses judgment in regular interaction with operators and related parties.
- Consults with your superiors or experienced colleagues when troubleshooting.
- Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
- Understand own function from a bigger, organizational perspective, and its impact on daily activities.
Other Duties
Skills and Experience]
Working Hours]
Working Environment]
Work can be performed remotely but may be required to report to the Torrance Office two times per month or as required.
Package Details
