What are the responsibilities and job description for the Customer Service Representative position at A+ Storage?
THIS IS NOT A REMOTE POSITION
A Storage is a company where customer service is a priority and its employees are dedicated to providing a positive experience for all of our customers. With 10 locations throughout Miami-Dade and Broward, we have been servicing our community since 1979. We are an established company, that provides our employees with outstanding benefits and job stability.
We are looking for a team player that has a "Whatever It Takes" attitude - going above and beyond in order to get the job done and ensure our customers are 100% satisfied.
THIS IS NOT A REMOTE POSITION
Benefits:
100% company paid Health insurance & vision
PTO:
7 paid holidays
4 paid sick days
2 weeks paid vacation after 1st year, 3 weeks paid vacation at the beginning of 6 years
401K plan with employer match
RESPONSIBILITIES
Having a positive attitude in working with customers, understanding their needs, recommending storage solutions, and helping them acquire the needed product solutions
Assist reservations and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees, insurance, completing our lease agreements, and any other documents
Sell merchandise such as boxes, tape, and other products that meet their needs
Ensure the appearance of the property is customer ready and welcoming
Balance the cash drawer; prepare and make daily deposits
Make collection and other types of calls and documents notes in computer system
Help prepare and process all auctions files followed by law statues
Maintain all required tenant documentation in order set by management
Requirements:
Experience in Customer Service a must
Must be able to work weekends both Saturdays & Sundays
Must be fluent in English and Spanish
Job Type: Full-time
Salary: $15.00 /hour
THIS IS NOT A REMOTE POSITION
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $15