Customer Service Representative

Job Overview

A Superior Air Conditioning Company is seeking a highly organized and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate has experience in a similar role and is eager to learn our company's approach to exceptional customer service. In this role, you will assist with scheduling, follow-ups, and customer outreach while supporting marketing and sales efforts. If you thrive in a fast-paced environment and enjoy engaging with customers, we want to hear from you.

Who We AreSince 2015, A Superior Air Conditioning Company has been committed to giving back to our community. We donate complete HVAC systems to veterans and support charitable organizations like The Arc of the Bay. Our company values a family-oriented atmosphere, professional growth, and integrity in serving our customers. We believe in treating both our employees and customers with fairness and respect, ensuring long-term relationships built on trust.

Key Responsibilities

• Track calling efforts and accomplishments using a call log and provide daily updates to the Manager/Owner.
• Coordinate with the Service Dispatcher and Sales Coordinator to review appointment availability.
• Assist the service department in scheduling residential maintenance agreement customers.
• Inform customers about the Accessory of the Month when scheduling residential service appointments.
• Make outbound calls to commercial customers to schedule appointments for the Commercial Service Agreement Salesperson.
• Follow up on recommended work noted by service technicians on work orders.
• Conduct Quality Assurance checks by calling customers within 24 hours of a service call or completed installation.
• Assist with direct mail and follow-up calling campaigns.
• Support coordination of home shows, parades, and other community events and sponsorships while maintaining visibility for the company.
• Manage the customer CRM software and database.
• Respond to customer inquiries from website and online marketing
• Mail out “5 per day” Service Manager Letters, update tracking logs, and call customers to book appointments.
• Send customers a link to the Google review page and request feedback.
• Provide accurate appointment details to the service and sales teams.
• Qualify leads by using probing questions to assess customer needs and interest level.
• Assist with neighborhood marketing efforts, including door hangers, direct mail, retention marketing, comfort club sales, and appointment scheduling.
• Generate reports as needed to track appointments and lead information.
• Perform other duties as assigned.

Qualifications

• Experience in a customer service role or similar position in HVAC, home services, or a related industry.
• Strong communication and organizational skills.
• Ability to multi-task and manage a fast-paced workload.
• Proficiency in using customer management software and scheduling tools.
• Self-motivated with a positive attitude and willingness to learn.
• Strong problem-solving skills and ability to think critically.

Benefits – Why Work With Us?

• Competitive Pay & Bonuses – $17-$20 per hour, plus performance-based incentives
• Weekly Pay Cycle – Reliable and consistent pay
• 401(k) Retirement Plan with Employer Matching
• Health & Wellness Perks – Medical, Dental, & Vision Insurance
• Paid Time Off (PTO) – Vacation, Holidays, Sick Days, and Paid Parental Leave
• Career Development Opportunities – Paid training, certifications, and mentor programs
• Tech Package – Company smartphone or tablet provided
• Company Events – Team BBQs, holiday parties, fishing trips,
• Uniforms & Safety Gear Provided

Schedule

• Full-Time
• Monday – Friday
• Weekend Potential to attend events

Work Location

• Panama City Beach, FL

Equal Employment OpportunityAt A Superior Air Conditioning Company, we believe in fostering a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on race, gender, age, disability, or any other protected status.Join our team and become a valued part of a company that supports its employees and community. Apply today!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Panama City Beach, FL 32413 (Preferred)

Ability to Relocate:

• Panama City Beach, FL 32413: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $20