What are the responsibilities and job description for the Assistant General Manager position at A Taste of Britain?
About Us
A Taste of Britain is a charming, high-quality tea house and restaurant known for its warm hospitality, elegant afternoon teas, and freshly prepared dishes. We pride ourselves on offering a delightful experience for our guests through exceptional service, scratch-made food, and an inviting atmosphere.
We are seeking an Assistant General Manager (AGM) to help oversee daily operations, ensure smooth service, and uphold our commitment to excellence. If you have strong leadership skills, a passion for hospitality, and thrive in a fast-paced environment, we’d love to meet you!
Key Responsibilities
- Operational Leadership: Assist the General Manager in overseeing all restaurant and tea service operations to ensure efficiency, guest satisfaction, and adherence to standards.
- Staff Management: Train, mentor, and support front-of-house (FOH) and back-of-house (BOH) teams, fostering a positive and professional work environment.
- Guest Experience: Ensure guests receive outstanding service, handle escalated customer concerns, and maintain a welcoming atmosphere.
- Inventory & Cost Control: Monitor food, beverage, and supply costs; assist with ordering and vendor relationships to ensure cost efficiency.
- Scheduling & Team Support: Assist with scheduling to ensure proper coverage while managing labor costs effectively. Step in as needed during peak hours.
- Compliance & Safety: Ensure compliance with all health, safety, and food service regulations. Maintain cleanliness and organization in all areas.
- Event & Catering Coordination: Support the execution of special events, private parties, and catering orders.
- Administrative Duties: Assist with payroll, reports, and other administrative tasks as needed.
What We’re Looking For
- Experience: 5 years in a management role in a restaurant, café, or hospitality setting.
- Leadership: Strong ability to lead, coach, and motivate a team in a fast-paced environment.
- Customer-Focused: Passionate about hospitality with a keen eye for enhancing the guest experience.
- Problem-Solving Skills: Able to make quick, effective decisions and handle challenges with professionalism.
- Attention to Detail: Strong organizational skills and commitment to maintaining high standards.
- Team Player: Willing to jump in wherever needed to support the success of the team.
- Food & Beverage Knowledge: Familiarity with tea service, scratch-made menus, and beverage pairings is a plus!
- Availability: Flexible schedule, including weekends and holidays as needed.
Perks & Benefits
- Work / Life Balance - We close at 5pm each day
- Competitive salary
- Paid time off
- Employee discounts on food and retail items
- Growth opportunities within a thriving hospitality business
- Supportive, team-oriented work environment
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid training
- Vision insurance
Shift:
- Day shift
- Morning shift
Education:
- Bachelor's (Preferred)
Experience:
- Management: 5 years (Preferred)
License/Certification:
- ServSafe Manager Certification (Required)
Ability to Commute:
- Wayne, PA 19087 (Required)
Work Location: In person
Salary : $55,000 - $60,000
