What are the responsibilities and job description for the Part Time Evening/Weekend Customer Service Representative position at A Team Home Services?
A Team Home Services is urgently looking for a Part-Time Evening/Weekend Customer Service Representative to join our team! This person will be a self starter, personable, dedicated, as well as drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. This position is primarily work-from-home, offering flexibility while maintaining a professional and efficient customer service experience. Candidates must have reliable internet access and reside near Hutto, Texas, as occasional in-office work will be required if home internet connectivity issues arise.
***If you do not live within 1 hour commute to Hutto Texas, do not proceed with this application.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying problems and implementing solutions.
- Maintain a thorough understanding of company products, services, and policies to assist customers effectively.
- Document and update customer records based on interactions.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Handle a high volume of interactions while maintaining a positive and professional demeanor.
- Collaborate with other departments to address customer needs and improve service quality.
- Provide feedback to management on recurring issues and suggest improvements to processes or products.
- Manage appointment scheduling by aligning company and customer availability, ensuring a smooth and hassle-free booking experience.
- Monday-Friday 4:00PM - 7:00PM
- Saturday 10:00AM - 6:00PM
- Sunday Off
Requirements:
- High school diploma or equivalent
- 1 year experience in a work from home environment
- 1 year experience over the phone customer service
- Reside near Hutto, Texas
- Commute to office for meetings
- Service Titan experience preferred but not required
- Self starter and ability to work unsupervised
- Reliable high-speed internet and a dedicated home workspace.
- Excellent problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Patience, empathy, and a positive attitude.
Pay rate: $15-$20 hourly
A tid bit on us:
We are a home service and remodeling company dedicated to providing the highest customer service. Our customers are located in and just outside of Austin. Our services include handyman, electrical, kitchen and bath remodels, and outdoor living spaces.
We are a locally owned family business, and with that said there will be plenty of room for growth and, just as important, work-life balance. If this sounds like something you want to be apart of, then we can't wait to meet you.
Salary : $15 - $20
