What are the responsibilities and job description for the Customer Sales Associate position at A Team Leasing, LLC?
Position Title: Customer Service Representative
Reports to: General Manager
Status: Hourly
The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing the customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.
Reports to: General Manager
Status: Hourly
The Customer Sales Associate is responsible for ensuring customer satisfaction and enhancing the customer in-store experience; The Customer Sales Associate also answers the telephone and helps maintain and organize customer files, store records and promotional materials; ensures showroom appearance meets company standards; participates in outbound telemarketing to existing and potential customers.
Principal Responsibilities
- Acquire and Maintain Customers
- Clerical functions, including but not limited to office management and file maintenance
- Create price tags
- Customer payments and data entry in VersiRent computer program
- Greets customers and facilitates in-store sales
- Inbound/Outbound sales calls
- Maintain professional appearance
- Maintains showroom appearance
- Resolves customer service concerns as they arise
- Responsible for answering phones
- All other duties deemed necessary for effective store management
Essential Requirements
- Answer telephone to company standards; must be able to communicate company products and programs to potential customers over telephone and in-person.
- Build and maintain files to company standards and policy
- Intermediate math skills
- Excellent phone skills
- Must be able to explain product features and benefits
- Must be able to explain terms of rental/lease agreement to customer.
- Must be able to read, write and communicate effectively in person and over telephone
- Must be organized
- Must be able to work overtime
General Physical Requirements
- Routine lifting, loading and moving of merchandise up to 50 lbs. without assistance
- Stooping, bending, pulling, climbing, reaching and grabbing as required
