Service Support Specialist- Office Manager

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist- Office Manager to be the backbone of our branch, tackling a variety of tasks across all departments. This a full-time in-person position located in our Windsor, CT office.

Primary Responsibilities 

Task Maestro: Answering phones, assisting dispatch, along with creating work orders, maintaining billing notes, and inputting new equipment data. 

·         Office Maven: Bill customers, third-party or manufacturers for services. Handle clerical duties like scanning, filing, and managing daily mail.

·         Customer Champion: Resolve any customer issues. Maintain strong internal and external customer relations. Assists in estimates.

·         Safety Advocate: Prioritize safety and follow our accident prevention procedures. 

Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. 

Basic Qualifications 

·         1-3 years of billing/customer service experience

·         Must be detail-oriented and highly organized

·         PC and MS Office Proficiency (Excel / Word / Outlook)

·         Efficient time management to handle multiple projects simultaneously including prioritizing, organizing, and planning effectively to meet all deadlines

·         Ability to function effectively both independently and as a member of a team

·         Self-motivated, with a proven ability to learn quickly and work effectively in a fast-paced work environment

·         Strong customer service, communication, and problem-solving skills. 

Physical Demands

• Office Oasis: Primarily, work in a typical office environment. 
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed. 
• Balanced Posture: A mix of sitting, walking, and standing throughout your day. 
• Tech-Savvy: Comfortably operate computers and office equipment. 

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!  

Benefits 

·         Medical, dental, vision, life and disability insurance

·         401K program and 401k match

·         PTO and sick time.

·         Casual work environment

·         Competitive Compensation

·         Generous Time Away Program

·         Employee Assistance Programs

·         Employee Relations Events

·         Employee Recognition Programs

About A-Tech Service 

A-Tech Commercial Parts & Service has been a recognized leader in the commercial food equipment repair business in CT and Western MA for over 30 years. Our technicians meet customers’ expectations by providing world-class repair, preventive maintenance, and manufacturer warranty service in restaurants, schools, hotels, hospitals, nursing homes, and other hospitality businesses. Let us know if you want to be part of our team! To learn more, please visit us at: https://www.atechcps.com/   

A-Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

·         Completion of a satisfactory background check and drug screen is required. 

·         Must be at least 18 years of age 

·         $25-30 depending on experience

Salary : $25 - $30