Customer Success Coordinator

Customer Success Coordinator (E-commerce)

A to Z Media is a major supplier of custom apparel, merchandise and media products to music labels, bands, schools and businesses. We operate several e-commerce brands, including Solid-Merch, Mastertrack, and Merch Outfitters which focus on the custom product needs of independent content creators and organizations. We’re looking for a high-energy individual to join us as Customer Success Coordinator for our online brands, to help manage client support, production and sales fulfillment. We have staff across the U.S. and work with customers and production plants globally. This position will be hybrid office-WFH based out of our Portland, OR office.

Love music? Love merch? Love working on lots of exciting projects? Love a fast-paced environment? If yes, we think you’ll love this position. We’re looking for someone passionate, determined and who can energize and communicate well with others.

With our dynamic markets, bespoke products and breadth of responsibilities, this position offers amazing client management and career development opportunities. After up-front training, you will get to work in all aspects of our business, dealing with clients, vendors and colleagues across the company. This roll-up-your-sleeves position is hugely important to our continued fast growth, success and rave customer reviews. If you’re people-centric, tech-savvy, self-directed and love working on fun and creative projects, we’d love to hear from you.

A to Z Media is a purpose-driven, woman-owned organization. We care about the well-being of our team, clients, community and environment. We offer a generous and comprehensive benefits package, including medical, dental, vision, paid time off and 401(k) matching.

Responsibilities:

• Serve as a primary contact for customers of our e-commerce brands, providing email and phone support for pricing, order production and after-order support.
• Ensure fast, quality responses to customer inquiries and new project requests.
• Identify potential problems with new orders, then work with customers to resolve artwork, content or other issues.
• Work with clients on price quotes and concierge sourcing support for offline product requests.
• Communicate actively with vendors, including preparing POs, working on shipping details and ensuring deadlines are met.
• Regularly monitor production status to ensure projects are on schedule.
• Provide graphic production support, including helping customers with artwork questions, creating mockups and preparing art files for our manufacturing partners.
• Other tasks to meet the changing and fast-growing nature of our business.

Requirements:

• Bachelor’s degree
• At least 1-3 years of work experience, with minimum 1-year full-time experience in customer service, sales support or account management.
• Self-motivated and able to work independently.
• Outstanding and efficient verbal, written and listening skills.
• Great organization skills, you can juggle many simultaneous projects.
• Detail oriented dealing with both with numbers and design details and aesthetics.
• Efficient – you work smart, hard and get things done.
• Strong computer application skills, notably Excel.
• Experience with Photoshop, Illustrator or In-Design a strong plus.

Cover Letter: Please include a short cover letter to be considered for this position.

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
proof of full vaccination is required for employment

Ability to commute/relocate:

• Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Cover Letter - please include a short cover letter to be considered for this position.

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)
• Adobe Creative Suite: 1 year (Preferred)

Work Location: One location