IPTV Infrastructure Technician

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks an IPTV Infrastructure Technician. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. An ideal candidate would have an Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. We are looking for a dynamic IPTV Infrastructure Rollout Support and Onboarding Technician to join our team. This role involves supporting the technical deployment of IPTV devices and requires a comprehensive understanding of IPTV and digital signage systems, as well as audio-visual expertise for troubleshooting signal flow, connections, and settings.

Key Responsibilities:

• Manage the rollout of IPTV hardware, perform upgrades, and write/run maintenance scripts.
• Interface with clients to provide strategic directions to deployment teams.
• Configure devices with knowledge of servers, player management, and documentation.
• Work with APIs, external data integrations, and scripts.
• Provide Level 2 support and serve as a technical resource during production upgrades and deployments.

Day-to-Day Role Responsibilities:

• Utilize Python, HTML, CSS, JavaScript, and PowerShell
• Maintain and create knowledge base articles.
• Perform routine computer and IPTV STB maintenance.
• Assist with script programming, creation, and delivery.
• Help improve the IPTV solution and collaborate on best practices.
• Participate in daily standup and ad-hoc meetings.
• Assist with management, integration, and deployment of IPTV endpoints with Multimedia Operations.

Platform Management & Support:

• Assist in training other teams.
• Monitor IPTV STB and server health.
• Respond to service tickets and perform routine fixes.
• Create and execute change orders (e.g., ITSM approval processes).
• Work with BAND IPTV platform satellite equipment and encoders to deliver IPTV.
• Manage IPTV playback structure in line with client needs.

Skillset and Experience:

• Understanding of IPTV concepts and applications.
• Experience with signage endpoint management solutions.
• Experience with enterprise IPTV platforms preferred.
• Proficient in programming with Python, JavaScript, HTML, and CSS.
• Excellent communication, organizational, and task management skills.
• Familiarity with Agile practices and a positive attitude.
• Ability to work in a team environment, both in-office 5 days a week and remotely, including after hours and weekends.
• Understanding of customer requirements and ability to communicate effectively with clients.
• Provide feedback to vendors regarding technology issues or feature requests.
• 2-5 years of experience in Information Technology, with an emphasis on multimedia/IPTV technologies, application development, automation, and integration.
• Experience with information technology product management and strategy formation.
• Experience with software development lifecycles, agile development practices, unit and integration testing, source code control, and continuous integration (Jenkins and Subversion familiarity is a plus).
• Ability to document a strategy, socialize it, and influence others.
• Experience working with culturally diverse and geographically distributed teams/vendors.

Preferred Skills:

• Understanding of protocols such as MP4, IPMX, SMPTE ST 2110, HLS, Multicast, Unicast, SIP, H323, H320, TCP/IP, UDP, HTTP, HLS, SOAP, and RESTful services.

Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

A-V Services Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.