What are the responsibilities and job description for the Customer Service Representative- Health Services position at A.W. Companies, Inc.?
Remote Customer Service Agent – Health Services
Compensation: $16
Employment Type: Full-Time Opportunity
Location: Remote - Available to residents of IA, TN and WI
Training Requirement:
- Must attend full-time day training
Perks of the Position:
- 100% Remote: Work from home in WI, IA, TN
- Equipment Provided: All necessary computer equipment is supplied.
- Benefits: Health insurance (medical, dental vision), Paid Time Off (PTO)
- Career Growth: Opportunities for advancement into Team Lead, Training, Quality or Supervisor roles.
- Dynamic Work Environment: Join a fast-growing, innovative, and supportive team where you can develop new skills.
Job Description:
This position requires individuals capable of handling difficult conversations, providing 'difficult-to-hear' information to members, managing calls from members who may be emotional/distraught, and managing complex situations without becoming emotionally involved.
Key Responsibilities:
- Difficult Conversations: Engage in challenging discussions with clients regarding service denials, program limitations, and difficult program requirements while maintaining a professional and direct approach.
- Policy Adherence: Ensure all actions and decisions comply with organizational policies, legal requirements, and ethical standards.
- Crisis Management: Respond effectively to escalated situations, ensuring that all information is presented calmly and without bias.
- Skills:
- Strong problem-solving abilities
- Excellent communication skills, with a focus on clarity and directness
- Ability to work independently and present accurate information confidently
- High tolerance for stress and difficult situations
- Strong organizational skills and attention to detail
- Personality Traits:
- Strong ability to maintain professional detachment
- Resilient and composed under pressure
- Assertive and confident in decision-making and communication
Equal Employment Opportunity:
A.W. Companies, Inc. is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Call Center: 1 year (Required)
- Crisis management: 1 year (Required)
License/Certification:
- Driver's License in WI, IA, or TN? (Required)
Location:
- Wisconsin (Required)
Work Location: Remote
Salary : $16
