Team Leader - Shift Lead, Crew Lead

HIRING 2 SHIFT LEADS Contributes to A&W success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment. Team Leader- Shift Lead, Crew Lead is generally offered as a full time restaurant job. Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.

Requirements/Responsibilities
Summary of Key Responsibilities for Team Leader - Shift Lead, Crew Lead (include, but are not limited to, the following): * Works in various positions as needed during shift in addition to Supervisor duties. * Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties. * Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence. * Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security. * Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM. * Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times. * Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service. * Communicates effectively. Filters information between RGM and Team Members as needed. * Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records. * Sets the standard for regular and consistent attendance and punctuality. Required Knowledge, Skills and Abilities * Knowledge of food service operations. Minimum one year of experience in industry. * Knowledge of food safety and physical safety guidelines * Strong interpersonal skills * Strong customer service skills * Strong problem solving skills * Effective communication, orally and in writing, with Team Members and guests * Develop and maintain effective working relationships * Lead and motivate a team, even during challenging times Physical Requirements: * Able to lift up to 40 pounds. * Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length. Availability Requirements: * Must have flexible availability for scheduling * Must be available for both opening and closing shifts * Must be able to work beyond scheduled hours as business requires Team Leader - Shift Lead, Crew Lead is generally offered as a part time restaurant job. Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.