What are the responsibilities and job description for the Essential Support Coordinator position at A Wider Circle?
Salary range : $40k - $45k
Job Summary
Work Schedule : Tuesday -Saturday
The Coordinator will work within the Essential Support Team, which encompasses our furniture program, baby items, professional clothing, agency partnerships, and resource navigation. As an Essential Support Coordinator, you will be responsible for providing direct services to clients in person, on the phone, and electronically each day. In this role, you are a primary point of contact and support for hundreds of families each year who are transitioning out of shelters, escaping domestic violence, or otherwise coming to A Wider Circle for help obtaining basic need items.
Supervisory Responsibilities
None
Essential functions and primary responsibilities
- Appointments
Oversee the client appointment process for furniture, baby items, and / or professional clothing from start to finish, with sensitivity and maturity.
Respond to the high volume of inbound and outbound client calls in a timely manner.
Input all data for appointments, calls, and other relevant interactions you took part in, and ensure every detail is clean and accurate.
Communicate and collaborate with other teams, including in-kind donations, inventory, volunteer, admin, and operations teams, to ensure smooth functioning of all client appointments.
Work collaboratively with the team to ensure that we are meeting our daily goals.
Ensure the showroom and Welcome Center are in beautiful condition / shape at all times.
Assist with guiding interns and volunteers.
Make professional development a priority and complete steps to reaching your identified professional development goals each year, not including any mandatory team or agency-wide trainings.
Required Skills / Abilities
Required education and experience
Preferred Education and experience
Additional eligibility requirements :
Work authorization / security clearance requirements
Work environment
The Coordinator will work in a shared office space in Silver Spring, Maryland, typically five consecutive days per week Tues-Sat. After demonstrated proficiency with key tasks, one work-from-home day per week will be allowed, during which time the focus will be on returning client calls.
Physical demands
Prolonged periods of sitting and talking on the phone.
Prolonged walking around the warehouse and showroom.
The ability to lift up to 20lbs. If lifting over 20lbs, you must be assisted by another staff member.
Other duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel required
None
Benefits
Affirmative Action / EEO Statement
A Wider Circle is committed to having a team that is diverse and ensuring that all qualified applicants will receive consideration without regard to race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.
Salary : $40,000 - $45,000