Mobile Service Technician

Welcome to a 100% Employee Owned organization where your effort directly translates into equity in our company. A-Z Bus Sales, Inc. delivers premium products and services to all its customers, providing Clean, Safe and reliable transportation solutions.

Job Overview:

The Mobile Service Technician’s primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successfully complete assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.
• Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.
• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.
• Concern
• Cause.
• Correction

· Accurately track all parts and materials needed to perform repairs using the NetSuite application.

• Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.
• Effectively communicate with customers to provide an Iconic Customer Experience.
• Inform Service Management of any delays or problems with the assigned tasks.
• Maintain proper housekeeping of all work areas and tools.
• Properly secure all supplies and parts.
• Maintain all industry related and required Certifications.

Conform with all regulations, policies, work procedures and instructions.

Conform to all safety rules and use of appropriate safety equipment.

• Execute basic and advanced diagnostic and repair work on all aspects of our product lines.
• Work independently and as a team to drive maximum repair efficiency.
• Operate a variety of top-of-the-line hand, power, and shop tools.
• Assist with onboarding and training of new technicians to help improve the team.

· All other reasonable duties assigned within a Service Technician role.

· Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

· Technician Performance Efficiency (minimum 70%)

· OEM Certification Maintenance.

· Comeback Percentage (Less than 2.0%).

· Adherence to Core Values.

· Completion rate of assigned company training (100%).

· Compliance with company safety policies.

Requirements:

- Proven experience as a Service Technician or similar role
- Strong mechanical aptitude and troubleshooting skills
- Ability to work independently and as part of a team
- Excellent attention to detail and time management skills

• Ability to travel within the state of California
• Valid California driver's license and clean driving record is a must.
• Proficient in computers

This position offers the opportunity to work with a diverse range of equipment and showcase your mechanical expertise. If you are passionate about maintaining and repairing various machinery types while utilizing a wide range of technical skills, we encourage you to apply for the Service Technician position.

Job Type: Full-time

Pay: $26.00 - $35.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work Location: On the road

Salary : $26 - $36