What are the responsibilities and job description for the Customer Service Representative position at A1 Dumpster Rental?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. This position requires a proactive approach to problem-solving and the ability to handle various customer inquiries.
Duties
- Manage inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with their inquiries, complaints, and requests in a timely manner.
- Utilize computer systems to document interactions, process orders, and manage customer accounts.
- Analyze customer feedback to identify trends and areas for improvement.
- Handle cash transactions accurately when required.
- Collaborate with team members to enhance the overall customer experience.
- Maintain a positive attitude while working in a fast-paced call center environment.
Requirements
- Previous experience in a call center or customer service role is preferred.
- Strong communication skills in English; bilingual abilities are a plus.
- Proficiency in computerized systems and software applications.
- Ability to analyze situations effectively and provide appropriate solutions.
- Experience with sales techniques is advantageous.
- Cash handling experience is beneficial for roles involving financial transactions.
- Must demonstrate excellent interpersonal skills and the ability to work well within a team.
- A high school diploma or equivalent is required; further education is a plus.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $18.58 - $21.82 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Indianapolis, IN 46217: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22
