Area Manager Olando

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 6-20 field employees to include: service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

• ✔️You are a master of ownership. You see a problem, you solve the problem!
• 🧑‍🤝‍🧑You train and coach for performance like your life is depending on it
• ⚙️You lead by example, leveraging company's vision and values
• ⚡You have a bias for action and you make it happen every day
• 📈 You are self-motivated and combined with business acumen, all you do is win, win, win
  
  

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• You think that management is "chill"
• Systems/software scare you
  
  

The Job:

• Provide direct oversight and guidance to up to 20 field employees to include: service technicians, maintenance technicians, installers and warehouse employees
• Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
• Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
• Responsible for batch/deposits, tracking expenses, and purchasing
• Track budgets and profit and loss statements
• Actively monitor and manage fleet in collaboration with Fleet team
• Attend home and trade shows
• Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
• Owns customer escalation management as well as providing expert help for technician calls
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
• Monitors video footage from fleet vehicles
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
• Verify Employee timecards every week to ensure approved overtime and payroll accuracy
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
• Assist technicians in the field and participate in operational ride alongs as needed
• Traveling to job sites for unannounced audit of quality of work
• All other job duties as assigned.
  
  

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it
• Minimum of 5 years managerial experience supporting and training a team
• Preferred prior knowledge of garage door parts and/or the home service industry
• Bachelor’s Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)
  
  

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
• Must be able to lift up to 50 pounds at times
  
  

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag
  
  

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Compensation Range: $75K - $85K