Customer Care Agent (Remote, Phoenix Area) $20/hr

Job Description

Job Description

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.

As an A1 Customer Care Agent , you will act as a liaison, provide product / services information, answer questions, schedule service appointments, and work collaboratively to resolve and de-escalate emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.

This position is Remote based, however you must be based in the Phoenix, AZ area and available to come occasionally for meetings as requested. $20 / hr

You Should Apply If :

• You are a master of ownership. You see a problem; you solve the problem!

You like to help people, and your job description is just a guideline

Your peers describe you as ethical and reliable

You move fast, you’re always busy and no task is too small or too big

You are self-motivated, and customer focused

You Shouldn’t Apply If :

You prefer working where there is no one to talk to

Computer systems / software scare you. We don’t use much paper around here

The Job :

Manage large amounts of incoming phone calls and internal transfers from other departments

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customers through open and interactive communication

Provide accurate, valid, and complete information by using the right methods / tools

Schedule service appointments as needed

Address inquiries about repairs and maintenance

Review and manage billing and invoice inquiries

Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution

Keep accurate records of customer interactions and account related information

Ensure a positive customer experience throughout every interaction

Uphold all company policies and procedures

Basic Requirements :

Be nice! I know, we shouldn’t have to say that, but we mean it

Must be able to train and work in a remote environment

Availability to work flexible hours between 5 : 00am and 8 : 00pm MST, including weekends

Based in the Phoenix, AZ area and available to come occasionally for meetings as requested

Proven sales and customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Strong knowledge of computer systems and software

Customer orientation and ability to adapt / respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Must be able to type 40 wpm or more

Strong written and verbal communication skills

Ability to pass a pre-employment drug test (not including THC) and criminal background check

Strong reading comprehension as well as basic math skills are required

Employment requires current eligibility to legally work in the United States

Required Equipment / Tools :

High speed internet connection via ethernet cable (no WIFI)

The minimum home internet speed required for this position and for the phone software to function properly are : 150Mbps download / 20Mbps upload

Benefits and other cool stuff :

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Salary : $20