Install Coordinator

Job Description

Job Description

Install Coordinator

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.

As an A1 Install Coordinator, you will have a high attention to detail and play an integral part in the overall success of our company by working with Installers, Door Procurement Team, Purchasing Department and all other departments needed to determine the best scheduling and routing for Door Install jobs.

You Should Apply If :

You take action and can be a self-starter

You have an attention to detail are organized and self-aware

You have a collaborative disposition

You are willing to G.R.O.W.

You Shouldn’t Apply If :

• You don’t like challenges
• Leading by example is not your thing
• You are not a team player coachable
• You have a hard time adapting to change

Remote Worker – Open 7 days 5am-5pm PHX time

Department :   Install Coordination

Reports to :  Install Coordination Supervisor

Duties / Responsibilities :

Ensure Installers in their assigned markets are booked to capacity while considering Installer drive time, PO availability, and customer availability.

Ensure all Install Jobs that are Ready to Schedule on the Job’s on Hold List are being called every business day.

Responsible for handling Torch Handoff Calls, ensuring the proper SOP is handled from start to finish, which includes collecting deposit, facilitating financing, and confirming next availability for door installation.

Update customers on their order status and determine what is needed for a successful installation timeline.

Communicate with Distribution Centers to determine if information is incomplete on a placed order, make necessary adjustments as needed.

Accurately confirm Purchase Order Acknowledgements on completion for ordering accuracy.

Support Torch Team and Field Technicians by answering questions, helping schedule in stock doors while the salesperson is on site with the customer.

Support Installers while on the job to ensure jobs are completed properly with correct documentation.

Requirements

Required Skill / Abilities :

Requires excellent written and verbal communication skills, negotiation, and problem- solving skills. and interpersonal skills. Rapport building is an essential part of this role.

Data Entry proficiency is desired.

A self-starter attitude and ability to work independently and with a team.

High Comfort level with being on the phone 50%-75% of the day. Calls insist on working with our sales team to process orders, contacting customers with status updates and to schedule their install job, and communicating with vendors.

Education and Experience :

Strong knowledge of Computer systems and software, Service Titan is a plus.

Experience with Microsoft Office including Word, Excel, & Outlook

Multi-tasking through systems and applications, accessing multiple tabs.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Benefits and other cool stuff :

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.