Live Chat Agent ( Remote / WFH )

Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Live Chat Agent. In this role, you will be the first point of contact for our customers, providing them with immediate assistance through live chat interactions. Your primary responsibility will be to address inquiries, resolve issues, and guide customers through their experiences with our products and services. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for helping others. You will work in a dynamic and fast-paced environment, supporting our goal of delivering exceptional service. As a Live Chat Agent, you will have the unique opportunity to engage with a diverse range of customers and play a crucial role in enhancing their overall experience with our brand. You will work closely with various teams, including sales, technical support, and customer satisfaction teams, to ensure that every customer receives timely and effective responses to their queries. If you thrive in a role where you can make a real difference in customer experiences, and if you are eager to grow within a supportive and innovative company, we would love to hear from you.

Responsibilities

Engage with customers via live chat, providing prompt and accurate responses to inquiries.

Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

Provide product information, assistance, and guidance to customers in a friendly manner.

Document customer interactions and feedback accurately in the system.

Collaborate with team members and other departments to resolve complex customer queries.

Assist in the development of FAQs and support documentation to improve customer self-service options.

Monitor and review chat metrics to ensure compliance with service level agreements and identify areas for improvement.

Requirements

High school diploma or equivalent; college degree preferred.

Proven experience in customer service or a related field, preferably in live chat support.

Excellent written communication skills with a strong command of grammar and spelling.

Ability to multitask and work efficiently in a fast-paced environment.

Strong problem-solving skills and a proactive attitude.

Familiarity with chat software and customer relationship management (CRM) tools is a plus.

Availability to work flexible hours, including evenings, weekends, and holidays if required.

PAYRATE: $21.76 - $34.99 Hourly

About A2 Designed

A2 Design was established in 1999 by Anne and Eric Anderson as a Landscape Architecture Design Build Firm. From the very first project, A2 Design espoused the principles of quality and originality in the areas of Residential and Urban Design, Land Planning, Master Planning, Graphics, Illustration, Lighting, and Sculpture. Wanting to see our projects from the conception to completion, A2 Design began to install the plans that we created on paper. By taking on the role of Designer and Builder, A2 is able to ensure the high level of quality and attention to detail that each client deserves. Today at A2 Design, we value craftsmanship and dedication to the design process above all, ensuring a standard in Landscape Architecture that is difficult to surpass.