Telechat - ( WFH / Remote )

Job Description

The Telechat position offers a unique opportunity for individuals who thrive in a dynamic, interactive, and fast-paced environment. As a Telechat representative, you will be responsible for engaging with a diverse range of clients over various communication platforms to deliver exceptional service and support. This role demands a blend of excellent communication skills and a passion for helping others, as you will be the first point of contact for clients seeking information or assistance. Our ideal candidate is someone who is energetic, possesses strong problem-solving abilities, and is adept at multitasking while maintaining a friendly and professional demeanor. You will be expected to foster strong relationships with clients, ensuring their needs are met and their concerns addressed promptly. Daily tasks will include managing inquiries, providing product information, and troubleshooting issues in real-time. As part of our team, you will benefit from continuous training and development opportunities, equipping you with the tools necessary to excel in this role. If you are looking to make a meaningful impact through your work and are excited about contributing to a collaborative and innovative team, we encourage you to apply for the Telechat position.

Responsibilities

Engage with clients via phone, chat, and email to provide support and information.

Handle inquiries and resolve issues in a timely and professional manner.

Maintain accurate records of client interactions and transactions.

Collaborate with team members to improve service delivery and client satisfaction.

Stay updated on company products, services, and policies to effectively assist clients.

Identify opportunities for upselling and cross-selling during interactions.

Provide feedback to management on common client issues and suggest improvements.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.

Proven experience in a customer service or telecommunication role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a keen attention to detail.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Proficiency in using computers and various communication software.

A positive attitude and a commitment to providing outstanding customer service.

PAYRATE: $20.21 - $35.81 Hourly

About A2 Designed

A2 Design was established in 1999 by Anne and Eric Anderson as a Landscape Architecture Design Build Firm. From the very first project, A2 Design espoused the principles of quality and originality in the areas of Residential and Urban Design, Land Planning, Master Planning, Graphics, Illustration, Lighting, and Sculpture. Wanting to see our projects from the conception to completion, A2 Design began to install the plans that we created on paper. By taking on the role of Designer and Builder, A2 is able to ensure the high level of quality and attention to detail that each client deserves. Today at A2 Design, we value craftsmanship and dedication to the design process above all, ensuring a standard in Landscape Architecture that is difficult to surpass.