What are the responsibilities and job description for the Customer Experience Specialist position at A2 Hosting?
A company is looking for a Web Hosting Customer Experience Specialist to join their remote Support department.Key ResponsibilitiesProvide outstanding customer support via email, live chat, and phone as the first point of communication for clientsEducate clients on product offerings and assist with technical account setups, including domain and SSL certificate configurationsCollaborate with internal teams to ensure a seamless onboarding experience for customersRequired Qualifications4 years of experience in technical support, preferably in web hostingExperience delivering support across multiple channels (email, live chat, phone)4 years working directly with web hosting technology, including Content Management SystemsExperience in a sales-focused role is strongly preferredExperience using various Content Management Systems such as WordPress, Joomla, and Drupal
