What are the responsibilities and job description for the Operational System Support Analyst position at A2C?
Exciting opportunity available for a Healthcare Operational System Support Analyst for a contract to hire position in Philadelphia, PA. This role is 3 days/week in the Philadelphia, PA office. In this role you will be responsible for the following:
- Specific Duties:
- Responsible for Intake of Customer Extract File requests.
- Verify that the requests received have the necessary documentation/approval.
- Data Entry of the Extract File request into the Request System.
- Balancing/Verification/creating audit trail of Extract File Requests.
- Perform UAT on extract platform as required.
- Review and resolve customer inquiries.
- Interact with all internal and external partners across multiple related departments as needed.
- Document specific customer issues (over/under payments, setup issues, etc.).
- Escalate setup and billing issues to appropriate levels of management.
- Coordinate with Senior, Lead, and Supervisor on resolution of invoice errors.
- Effectively resolve any issue as directed by Senior, Lead, and/or management.
- Identify, track, report trends, and escalate issues to appropriate levels of management.
- May perform other duties as required by management.
- Skill/Experience/Education:
- Understanding of Self-Funded Billing, Healthcare industry data, and Data Warehouse.
- Ability to think critically and resolve problems.
- Strong attention to detail and the ability to succeed in a high-paced environment.
- Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.
- Proficient with SQL.
- Good written and verbal communication skills.
- Ability to multi-task and prioritize activities.
- Bachelor’s Degree in a Business-related field or equivalent work experience preferred.
- Minimum 2 - 5 years working within a Billing, Finance, Operations Department, Information Technology
- Healthcare Industry Data Knowledge and familiarity with Eligibility, Medical Claims, Pharmacy Claims and Lab Results.
- Experience with the Data Warehouse and Structured Query Language (SQL)
- Skill Matrix:
- SQL – 4-5 years
- Excel – 4-5 years
- Word – 4-5 years
- Outlook – 4-5 years
- ServiceNow a plus
