What are the responsibilities and job description for the Customer Support Representative (CSR) position at A2I Enterprise?
Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and customer-facing interactions. Many years of success working with clients all over the country has led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.
To help maintain our high standards for an excellent customer experience, the Customer Support Representative will use their unique abilities, desire for growth, and customer service and sales skills and will be responsible for the following:
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To help maintain our high standards for an excellent customer experience, the Customer Support Representative will use their unique abilities, desire for growth, and customer service and sales skills and will be responsible for the following:
- Using targeted marketing lists to identify and pursue new sales leads
- Providing customers with products and solutions that help to simplify and organize their lives
- Processing sales orders, order changes, installation dates, and cancellations
- Providing product sales and support to customers, other Customer Support Representatives, as well as our outside sales team
- Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
- Excelling in a team-based, competitive environment
- Working with the account team on growth and retention of client accounts
- A high school diploma or GED equivalent is required, higher education degree preferred
- 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
- Consistently reliable transportation
- Ability to communicate effectively, actively listen, and problem-solve
- Ability to work well individually and in a team environment
- Strong sales and closing skills and the ability to overcome objections
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