What are the responsibilities and job description for the Tier 1 Help Desk position at A2Zxperts?
C2C / 1099
Job Title(Tier 1 Help Desk)
Job typeOnsite contract
Job LocationHarrisburg PA
Preferred candidateLocal
This team teleworks every Friday.
- Saturday work from 8 AM 12 PM is scheduled for once a quarter and management will give at least two weeks notice beforehand.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
1 years previous IT Service Desk and / or Call Center experience required
Required
Years
Experience with call tracking and ticketing software
Required
Years
Attentive to details and ability to be resourceful (using supplied documentation)
Required
Years
Ability to support users with limited knowledge of computers software hardware and systems
Required
Years
Above average communication skills and telephone manner.
Required
Years
Basic User & Security Group Active Directory administration
Required
Years
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Required
Years
Experience with using and troubleshooting Office 365 within a network environment (permissions calendar sharing delegation)
Required
Years
Excellent organizational skills
Required
You will be a selfmotivated achiever who gains satisfaction from providing excellent customer service
Required
If Interested please send your resume to
