Sales Coordinator

Who We Are: A3 Merchandise is a slightly irreverent but thoroughly professional creative agency in the world of merchandise for Artists, Brands, and Events. We cover all aspects from design, screen printing, international sourcing, eCommerce, marketing, fulfillment, and tour vending. Our team works with our partners and clients to get the best products to their fans.

Position Overview: A key member of the A3 team, the Sales Account Coordinator will assist the Account Management team and be responsible for ensuring efficient and effective workflows for the team and our clients including vendor relations, order processing, and product knowledge.

Job Duties & Functions:

• Process all orders from initial requests from account managers to delivery of final product while keeping internal stakeholders informed throughout the process.
• Provide product and pricing information to the Account Management team by selecting appropriate information, forwarding information, and answering questions.
• Secure samples by entering requests, arranging shipments, and notifying the Account Management team and customers as applicable.
• As needed, consult on the development and design of the entire artist/brand merchandise line (which includes but is not limited to T-shirts and other clothing, hats, stickers, posters, etc.).
• Accomplishes department and organization mission by completing related results.
• Resolve order and inventory problems by investigating data and history; identifying alternate means for filling orders, and notifying Account Managers and customers as applicable.
• Provide best-in-class service and maintain artists’ business based on A3’s inherent capabilities in brand development and accounting, management, and technology systems.
• Additional duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated organizational skills and attention to detail, including experience coordinating multiple assignments and projects in a deadline-driven environment with an effective resolution of conflicting priorities.
• Basic quantitative skills needed to perform business analysis; familiarity with budgeting principles.
• Excellent verbal communication skills and interpersonal skills; outstanding written communication skills.
• Proficiency with PCs and/or Macs; ability to use common software packages and online/mobile applications; ability to learn new software packages and applications as needed.
• Knowledge of effective administrative, operational, and sales principles.

Performance Factors:

• Ability to meet and anticipate deadlines, accomplish work in order of priority, and maintain composure and effectiveness under pressure and changing conditions.
• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
• Ability to work effectively and relate well with others including executives, managers, colleagues, and individuals inside and outside the company, including artist managers, marketing staff, vendors, sales personnel, and others; ability to exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
• Ability to suggest and implement new systems for increased efficiency and accuracy of the department.

Education and/or Work Experience Requirements:

• Minimum of bachelor’s degree or equivalent work experience.
• At least 2 years of experience in merchandise sales a plus.
• Experience with Oracle NetSuite and project management software a plus.
• Understanding of the artist and event merchandising business.