What are the responsibilities and job description for the Home Security Installer position at A3 Smart Home LP?
Job Description
Job Description
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
Essential Duties
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Identify and convert compatible existing equipment to work with the Smart Home system.
Educate and inform Smart Home members about products, services, and offers. Teach members about their recently installed / serviced equipment to ensure they can utilize it effectively.
Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs.
Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date. Communicate quickly and effectively with the leadership team when issues arise or help is needed.
Knowledge and Skills
Strong written and verbal communication skills
Some sales experience is desired
Some knowledge of low voltage systems desired
Basic knowledge of wireless communication and troubleshooting desired
Willingness to learn new technologies and skills
Licenses and Certifications
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Must be at least 21 years old.
Must qualify for applicable licenses / certificates
Ability to perform Qolsys installs including life safety devices and smart home components
Ability to perform ‘takeover’ of 2GIG, Vista, GE systems
The ability to use hand tools, laptop, and tablet are required.
Previous low voltage license / certification required
Driver’s license - Ability to drive and maintain company vehicle
Working Environment
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. Clean driver’s license and ability to drive company vehicles.
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range : Min; $20.14 Mid; $25.17 - Max $30.20
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