What are the responsibilities and job description for the Smart Home Technical Support Specialist I position at A3 Smart Home LP?
Job Description
Job Description
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.
WHY WORK FOR US?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
ESSENTIAL FUNCTIONS
Remote troubleshooting
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues / requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes
Provide basic customer support
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support
KNOWLEDGE AND SKILLS
Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
Ability to interact with customers and field technical staff via phone, email and chat.
Accepts assignments with an open, cooperative, positive team oriented attitude.
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