What are the responsibilities and job description for the Desktop support technician position at A3 Solutions, Inc.?
Desktop Support Technician
Backfill position - Not a full time opportunity
Must be in the Ft Smith, AR area
- Support of Windows OS / Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Desktop and Network Support
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery
- Experience doing break / fix repairs on desktops, laptops
- Install / Re-install various software packages and updates
- WiFi and VPN connections; Support of wireless devices
- GREAT Customer Service skills
Last updated : 2024-10-09
Salary : $18 - $20
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