What are the responsibilities and job description for the Head of CX Analytics position at a4 Media?
About the Position
We are seeking a Senior Director of the Voice of the Customer (VoC) Program to join our team. As a Senior Director, you will be responsible for leading the strategy, development and evolution of's Voice of the Customer Program. This role involves analyzing, monitoring and communicating customer feedback to stakeholders throughout , and making effective use of the VoC platforms to improve customer satisfaction and loyalty.
Main Responsibilities:
- Lead the strategy, development and evolution of's Voice of the Customer Program.
- Oversee the design and deployment of surveys, ensuring they effectively capture the customer's experience in the appropriate areas.
- Provide strategic oversight of survey implementation across all distribution channels
- Establish and maintain best practices in survey design. Guide survey management, data analytics, and reporting
Requirements:
- Bachelor's degree in social science, data science, mathematics or related field.
- 15 years' experience in an analytics or customer insights role, with a minimum of 5 years leading VoC insights programs, customer experience initiatives,
- Telecom experience a must.
- 10-15 years' experience in survey research design and methodology.
- Strong expertise in both qualitative and quantitative research methods, including surveys, interviews, and data analysis.
We are seeking a Senior Director of the Voice of the Customer (VoC) Program to join our team. As a Senior Director, you will be responsible for leading the strategy, development and evolution of
Main Responsibilities:
- Lead the strategy, development and evolution of
- Oversee the design and deployment of surveys, ensuring they effectively capture the customer's experience in the appropriate areas.
- Provide strategic oversight of survey implementation across all distribution channels
- Establish and maintain best practices in survey design. Guide survey management, data analytics, and reporting
Requirements:
- Bachelor's degree in social science, data science, mathematics or related field.
- 15 years' experience in an analytics or customer insights role, with a minimum of 5 years leading VoC insights programs, customer experience initiatives,
- Telecom experience a must.
- 10-15 years' experience in survey research design and methodology.
- Strong expertise in both qualitative and quantitative research methods, including surveys, interviews, and data analysis.
