What are the responsibilities and job description for the Senior Manager Voice of Customer Experience position at a4 Media?
Why Work at
We're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.
Your Role:
This role requires a focused, energetic, and creative individual who can create new data-gathering programs, generate thoughtful insights, and manage qualitative and quantitative data without losing sight of the customer. You'll have the opportunity to drive organizational change to improve customer experience, analyze and communicate customer feedback to stakeholders, and make effective use of the VoC platforms to improve customer satisfaction and loyalty.
We're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.
Your Role:
This role requires a focused, energetic, and creative individual who can create new data-gathering programs, generate thoughtful insights, and manage qualitative and quantitative data without losing sight of the customer. You'll have the opportunity to drive organizational change to improve customer experience, analyze and communicate customer feedback to stakeholders, and make effective use of the VoC platforms to improve customer satisfaction and loyalty.
