Customer Service Associate

Job Description

A5 is hiring a Customer Support Specialist in Dallas. The Customer Support Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency and professionalism.

Customer Support Specialist Qualifications

• Superior verbal & written communication skill-sets
• Work with a sense of urgency; demonstrate timely and thoroughly execution
• Upbeat & outgoing mindset with positive energy
• Interacts successfully with individuals and also teams
• Maintains fruitful customer connections
• Prior customer service or sales experience
• Interacts successfully along with all amounts of management as well as staff members
• Ability to work effectively independently and within a team to perform all tasks as assigned
• High school diploma or equivalent
• 1 year prior sales coordination or customer support experience
• Prior SAP experience is a plus
• Flexible with an ability to handle multiple tasks when priorities shift
  
  

Customer Support Specialist Tasks & Duties

• Drive decisions that support internal/external programs, customers and product/order commit dates
• Enter, track, monitor and coordinate customer materials.
• Complete sales transactions and new account registrations
• Manage time with customer efficiently and effectively
• Provide timely communication, leadership, and continuous feedback towards process improvement.
• Adaptable, able to work in a constant change and fast paced environment.
• Specific customer purchase order processing
• Analyze customer needs and provide appropriate solutions
• Handle customer inquiries, complaints, and escalations in a professional manner
• Maintain accurate and detailed records of customer interactions
  
  

Application process: Please submit a resumé to apply.