Customer Service Representative (Michigan)

Summary: The Customer Service Representative, reporting to the Customer Service Manager, is directly responsible for providing technical support to customers.

Essential Duties and Responsibilities:

• Process, expedite, and quote orders.
• Prioritize, respond to and flag incoming phone calls and e-mail messages.
• Recommend, configure and quote products.
• Provide technical support to customers, territory managers and application engineers.
• Process returned goods (RMA).
• Support outside sales personnel.
• Interact with suppliers, vendors, engineering, sales and service departments.
• Communicate with the manager on all issues that affect sales and profits.
• Maintain professional and technical knowledge by attending educational workshops and vendor training.
• Promote teamwork and communication within organization.
• Other duties as assigned.

Education/Skills/Experience

Required:

• High School diploma or equivalent.
• 2 years of customer service experience (call center or professional office environment).
• Strong attention to detail and high standards of work quality.
• Excellent communication skills, multi-tasking and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.

Preferred:

• Associate or bachelor’s degree.
• Pump, industrial hose, or filter experience.
• Customer service experience in the industrial equipment industry.
• P21 (Prophet/Epicor), and/or equivalent ERP system usage.
• Willingness to take on new challenges and seek opportunities to improve business operations.

Physical Requirements:

• 
  To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer