Claims Team Manager - Subrogation Auto

Job Summary

Seeking an experienced and results-driven Subrogation Team Manager to lead our Inbound Subrogation Review Team. This role is crucial in ensuring the efficient evaluation of inbound subrogation demands, ensuring cost controls, and fostering a high-performing team. The ideal candidate will have strong expertise in Auto Physical Damage, negligence, liability assessment, and intercompany arbitration while demonstrating exceptional leadership, analytical, and continuous improvement skills.

Job Duties

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.
  
  

Qualifications

• Bachelors Equivalent combination of education and experience Preferred
• 4-6 years Automotive Claims handling Required
• Expertise in Auto Physical Damage, negligence evaluation, and liability determination.
• Strong knowledge of intercompany arbitration processes and best practices.
• Ability to drive performance and create a competitive team environment.
• Advanced data analytics skills with the ability to interpret trends and make data-driven decisions.
• Experience in team building, coaching, and performance management.
• Strong reporting and presentation abilities, with experience presenting findings to leadership.
• Continuous improvement mindset, always looking for opportunities to enhance processes and efficiencies.
• Proficiency in claims systems and analytical tools.
  
  

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer