Automotive Service Advisor/Writer

Full Job Description

Job Description

SUMMARY

The Service Consultant position is responsible for serving as the liaison between customers and the automotive technicians, properly explaining repair and maintenance needs to ensure customer safety and satisfaction.

WHY AAA?

You enjoy helping others and are focused on driving results. You have lots of choices of who to work with. What makes us different:

• We help others.
• As a member organization, AAA is passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits.
• We are focused on growth.
• We are 2 million plus members strong with continued job growth over the past 20 years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth.
• We offer a competitive Total Compensation package.
• We know compensation goes way beyond bring home pay. AAA offers best in class benefits. . . excellent medical coverage, dental, vision, etc. . . AND we offer profit sharing, and 401k with matching contributions.
• We are committed to work-life balance. We provide vacation, AND paid time off.
• Closed Sunday
• Shorter workdays than competitors (we close at 6pm)
• Monday – Friday, hours are 7:30am-6pm
• Saturday, hours are 8am to 4pm
• Closed major holidays

FUNCTIONAL CAREER PATH

Service Consultant>Store Manager>Sr. Store Manager> Regional Manager

Delivering value, safety, and total peace of mind every day is not just our business, it’s our purpose.

Join our team.

Dedicated. Innovative. Driven. Successful.
Qualifications

WHO YOU ARE

Required Qualifications

• At least 6 months of face to face customer service experience
• Ability to work flexible work schedule including weekends and holidays as well as a 50 hour work week
• Ability to obtain ASE certification within 6 to 24 months based on prior automotive experience

Preferred Qualifications

• 2 year of experience with automotive and/or truck systems and technical resources

Competencies

• Sales Acumen – uses knowledge to promote product/service value
• Communication – effectively conveys information; demonstrates use of listening skills
• Taking Initiative – proactively seeks out ways to improve
• Collaborative Partner– works well with individuals and groups to achieve common goals
• Delivering Results – achieves excellence in all tasks and goals
• Customer Focus – anticipates and meets needs of customer

PHYSICAL DEMANDS

• This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.
• Finger and hand dexterity is required for frequent and continuous operation of all office equipment
• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone
• Ability to process, express and exchange information orally, in writing, presentations and through online applications
• Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 10 hour shift

Ability to commute/relocate:

• Columbia, SC 29206: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $55,000 - $65,000