What are the responsibilities and job description for the Automotive Services Specialist position at AAA Careers?
Automotive Services Specialist
This positionmanages an assigned territory across all states to identify,develop and maintain strategic relationships with automotive repairbusiness partners for the Approved Auto Repair (AAR) program. Theposition examines Club approved facilities for compliance with ClubStandards and Criteria, contractual obligations and expectations.In addition, the position processes the necessary documents relatedto inspection of said facilities in compliance with all applicableClub policies and procedures. This position demonstrates leadershipin coordinating with owners, managers, service and technical staffof AAR facilities on implementation of policies and procedures thatensure high quality, as well as accurate and complete diagnosis andrepair of members’ vehicles in compliance with AAA AutomotiveQualityStandards.
Responsibilities :
Performand analyze bimonthly and annual inspections of AAR facilities inall states to ensure Club Standards and Criteria are followed. Meetwith facility owners, managers and service personnel on properrepair procedures and documentation requirements when dealing withClub members.
Researchcomplex issues between members and AAR facilities regardingaccuracy of diagnosis, repair quality, cost of repairs andauthorization issues related to the repair of the members’vehicles.
Launch all new“value added benefits” programs and maintain existing programs intheir assignedterritories.
Collaboratewith facility management regarding marketing and cobranding offacilities, including proper use of the AAR logo in facilityadvertisements and promotions, on business cards and invoices, etc.to ensure compliance with Club standards and maximize exposure offacility tomembers.
Requirements :
Minimum 7 yearscomprehensive, hands-on experience in the automobile repairindustry, including the diagnosis and repair of automobiles,customer relations, shop management and dispute resolution stronglypreferred.
AutomotiveService Excellence (ASE) “Master Automobile Technician”Certification required.
L1Advanced Engine Performance" Certificationpreferred.
Must have acomprehensive understanding of modern automotive technology, theoryand principles.
Must havemoderate proficiency in using modern desktop computer operatingsystems and applications, including Microsoft Office (Outlook,Word, and Excel).
Advancedcommunication skills required, both written andoral.
Valid Driver License,acceptable Department of Motor Vehicle record and minimum limits ofautomobile liability insurancerequired.
Remarkablebenefits :
- Health coveragefor medical, dental, vision
- 401(K)saving plan with company match AND Pension
- Tuition assistance
- PTO forcommunity volunteer programs
- Wellness program
- Employeediscounts (membership, insurance, travel, entertainment, servicesand more!)
Auto Club Enterprises is thelargest federation of AAA clubs in the nation. We have 14,000employees in 21 states helping 17 million members. The strength ofour organization is our employees. Bringing together and supportingdifferent cultures, backgrounds, personalities, and strengthscreates a team capable of delivering legendary, lifetime service toour members. When we embrace our diversity – we win. All of Us!With our national brand recognition, long-standing reputation since1902, and constantly growing membership, we are seekingcareer-minded, service-driven professionals to join our team.
Through dedicated employees we proudlydeliver legendary service and beneficial products that providemembers peace of mind and value.”
AAA is an Equal OpportunityEmployer
