What are the responsibilities and job description for the AAA Roadside Technician position at AAA Central Penn?
Team Member Focused Benefits
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO.
- 1 personal day.
- 8 paid company holidays including Christmas Eve and New Year’s Eve.
- Medical, Dental, and Vision benefits.
- Health Savings Account (with employer contribution) and Flexible Spending Account options.
- 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
- Life Insurance and Long Term Disability at no out of check cost to our team.
- Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
- Tuition Reimbursement.
- Free AAA Premier Membership.
- Discounts and perks including travel, branch services, car batteries, and more!
AAA Central Penn is looking for a Customer Service-Oriented Service Technician to join our Automotive team. Service Technicians address automotive related issues and provide top notch customer service to our members, all with the ultimate focus of getting customers back “On-The-Go”. No experience is necessary! Training will be provided!
This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.
Essential Functions:
- Performing roadside assistance including on-scene evaluation and diagnosis, vehicle entry, changing flat tires, delivering fuel, and resolving minor mechanical issues such as replacing a fuse etc.
- Performing battery service including testing the vehicle’s current battery, observing the battery and charging system condition, preparing a vehicle for battery installation and installation of the replacement battery, explaining the battery’s warranty, and completing the necessary documentation.
- Determine appropriate service for the customer, explain service options, and build awareness of all AAACP products and services.
- Independently make appropriate decisions and apply company policies, procedures, and AAA Quality Standards.
- Promptly notifies the supervisor if any defects, problems, or concerns are identified.
- Maintaining assigned vehicle and provided supplies and materials including inspecting the conditions of tools and equipment, digital onboard systems, and safety equipment on a daily basis.
- Provide positive customer experiences, demonstrating the appropriate level of urgency, discipline, empathy, and professionalism in every situation.
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- A high school diploma or equivalent.
- Previous experience with customer service a plus.
- Clean driving record.
- Customer service skills including understanding and anticipating customers’ needs and expectations, and strives to exceed them.
- Use exemplary customer relations and interpersonal skills in resolving problems, dealing with emotions, and demonstrating a positive, caring attitude during each interaction.
- Active listening skills to listen, interpret, understand, and processes verbal information, ask probing questions for clarity to ensure that all key information is accurately obtained and/or conveyed.
- Problem-solving skills to analyze information, identify alternatives, and make sound logical decisions.
About AAA of Central Pennsylvania
For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!
Work Culture
Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.
AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.
Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V
