Manager, Insurance Operations

Headquartered in Pennsylvania’s state capital, Harrisburg, AAA Central Penn has earned the trust of its 334,000 members across nine Central Pennsylvania counties.  Through the consistent application of our core values, commitment to continual improvement, innovation strategies and industry thought leadership, AAA Central Penn is a respected provider of value for our members. In addition to our roadside service, we provide a wide array of other member benefits and services including financial services and discounts & rewards. We also operate an insurance agency, travel agency, and driving school.  

We strive to be the best place to work in the region and put our team first. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community through AAA Cares, we love what we do. We work hard to serve members, but we also work hard to make sure our team is supported with an inclusive, open, and flexible work culture.

AAA Central Penn is searching for a key innovator to serve as our Manager, Insurance Operations. This role will be responsible for the deployment, management, mentoring and development of sales and service team members as well as managing carrier relationships, systems, marketing, and department/branch relations. 

Areas of responsibility for the Manager, Insurance Operations will include:

• Execute department vision, strategy, and growth objectives within the framework of AAA Central Penn’s values with intent to consistently meet or exceed profit and revenue goals.
• Lead, mentor, and develop a team of sales and service professionals while also managing carrier relationships, systems, marketing, and department/branch relations.
• Oversight for agency compliance with PA Department of Insurance regulations, insurance carrier guidelines, and AAA Inc. policies.
• Research new carriers/products and technologies making recommendations and/or taking appropriate actions as it relates to carrier management, support, performance/product analysis, and expansion; evaluate and enforce staff carrier and agency compliance.
• Gather pertinent information; generate reports to identify trends and courses of action; interpret data and make necessary adjustments/changes to meet and/or exceed agency and Club strategic goals. 
• Review and evaluate current workflow processes and procedures; make recommendations and implement changes to ensure the unit is operating efficiently and effectively; document to ensure consistent application of process/procedure.

The Manager, Insurance Operations, will possess a bachelor's degree in business administration, management, or a similar field as well as five years’ sales experience. A total of 10 years’ insurance sales/marketing experience may be substituted for a degree. The Manager, Insurance Operations, will possess 5 – 7 years’ managerial experience with demonstrated leadership capabilities from both a tactical and strategic perspective. 

The Manager, Insurance Operations, will be eligible for AAA Central Penn's generous benefit package including: 

• Medical, dental, and vision benefits with company shared premiums.
• Health Savings Account (with company contribution) and Flexible Spending Account options.
• 401(k) plan with up to 6% company matching (fully vested upon first contribution).
• Front loaded Paid Time Off (PTO) and a Personal day.
• 8 paid company holidays.
• Company paid Life and Long-Term Disability insurance plans.
• AAA Premier Membership and other discounts.