Digital Operations Manager

AAA is hiring for a Digital Operations Manager to join our team! The Digital Operations Manager manages the operations of the digital organization as directed. Key functions will include strategic project management, financial reporting, presentation creation, organization management, billing and vendor contract management. This role is also a dedicated project manager for third-party/consulting contracts and will manage all vendors/contractors within the digital organizations. At AAA, your success is our success. What we can offer you: A competitive salary commensurate with experience Annual Bonus Annual Merit Increase Eligibility Comprehensive health benefits package 3 weeks of paid time off accrued during your first year 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability Primary Responsibilities: Manages the overall operations for the digital organization; manages all vendor relationships and contracted employees Program/Project Management of projects as assigned Strategic planning – support the annual strategic planning process for the digital organization. Organizational Management – coordinate organizational needs in hiring, training and development. Budgeting – coordinates the building of the digital annual budgets and capital needs. Reporting: manages production and digital organization reporting needs including the development and management of dashboards Utilizes a variety of analytical tools to capture data, aggregate and measure the overall business impact of digital strategy initiatives Sources, prepares and reports data from multiple sources to Director-level and above stakeholders across the Digital Strategy and Marketing teams Ownership of special projects: Platform implementations for digital team Project Manager for consultants and external partners Leads reporting at the AAA National level for strategic visibility initiative. Performs financial functions for the team including budget tracking, accrual setting, CON and PO management and processing monthly and quarterly ACP and vendor invoices. Serves as systems administrator for marketing technology platforms, overseeing user and account management, creating budget sources and other requests as needed. Other duties as assigned Minimum Qualifications: Bachelor’s degree; business, engineering or finance; Digital Strategy/Tech specialization preferred 8 years applicable experience in project management, budgeting and/or digital marketing, digital strategy Highly analytical and detail-oriented Excellent problem solver who can take on large projects with complex data and sources and convert into a meaningful and relevant story that helps the business solve problems Ability to innovate and grow in a rapidly expanding, fast-paced setting with the ability to learn and grow as the industry evolves Excellent written, verbal, and presentation communication skills Ability to understand and work within industry and association regulations while upholding the AAA brand AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Marketing Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in 13 states including CT, DE, IN, KS, KY, MD, NJ, OH, OK, PA, SD, VA, Washington D.C., and WV. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook, and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.

Salary : $66,500 - $84,300