Director-Facilities Operations

AAA Club Alliance (ACA) is hiring for a Director, Facilities Operations to join our team!

What We Offer You:

• A competitive salary, commensurate with experience
• Eligibility for Annual Bonus Annual Merit Increase
• Health & Life Insurance
• 3 weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Tuition Reimbursement and Professional Certification Opportunities
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

Primary Responsibilities:

• Provides the strategic plan, guidance and support to each of the business functions within the organization on matters relating to facilities, security, safety, business continuity, and emergency management. Manages the development and implementation of security policies, standards, guidelines and procedures to ensure ongoing maintenance of security. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, and emergency response.

• Ensures company real estate holding meets appropriate building codes and are NFPA compliant.

• Provides a strategic focus on improvement for unit operations to provide efficiency and cost savings.

• Directs, in conjunction with the facilities managers, a variety of vendor contracts including architects, general contractors, subcontractors, furniture suppliers, printers and office supplies, maintenance contracts, company vehicles, etc

• Manages facilities projects and meet frequently with internal clients, key vendors to ensure that projects are on track. Manage needed financial and budget tracking related to projects

• Oversees the Mail Operations Department to ensure the efficient receipt, security and distribution of stock and mail to all organization locations and the timely processing of outgoing mail including bulk mailings.

• Provides guidance and direction on various security/safety matters to Human Resources, Corporate Legal, Retail, Fleet, and other departments. Maintain personal safety tips and emergency guidelines for associates.

• Works with Procurement to review department functions and look for synergies and coordination opportunities between the two branches of Supply Chain and coordinate efforts to put new work processes in place.

• Assists with investigations into Workers Compensation and general liability claims, vehicle accidents and fraud with Corporate Legal, Internal Audit, Fleet, Risk Management and Retail Operations.

• Acts as the company’s law enforcement and postal inspection liaison. Oversee and provide direction as required on both internal and external investigations relating to all organizational security and safety issues involving associates, accidents, injuries, financial, unsafe or hazardous conditions, contaminated mail and/or packages and any member specific issues.

• Develops and maintains relationships with high level law enforcement personnel to include local, state, and federal agencies including the USPS. In addition, maintain relationships with other private security agencies, intelligence organizations, and private sector counterparts.  Acts as internal resource to Corporate Legal and Human Resources on law enforcement and intelligence matters.

• Develops and maintains the company’s effort for emergency response and business continuity planning.  Monitor the plans to ensure the specific departments keep them current.

• In conjunction with Training & Development insures compliance with OSHA workplace requirements particularly related to Fleet and CCIT.

• Oversees implementation and use of electronic security systems, closed circuit television, entry controls, burglar alarms, motion detectors, outdoor perimeter alarms, including monitoring and auditing of these systems.  Attends training as required to stay current with new trends in equipment. 

• Prepares and maintains the company’s Hazardous Communication plan. 

• Establishes, implements, and monitors incident response to theft, fraud, and other criminal behaviour.  Provide guidance to the field as required to work with local law enforcement authorities and to document crimes. 

• Provides guidance and direction to individual associates in the field as required on sensitive matters relating to crime, safety, etc. 

• Oversees the physical safety of associates, members, and visitors to the organization.

• Organizes, plans, and implements the AAA Club Alliance AED/CPR/First Aid program.  Ensure that all equipment is maintained per policy and that all team members are trained and certified.  Work exclusively with the selected vendor to ensure that all equipment is functioning properly. 

• Ensures that security and safety and mail/package incidents are investigated and resolved without further disrupting operations and are conducted in a fair objective manner consistent with company policies, guidelines, and code of conduct.

• Other duties as assigned.

Minimum Qualifications:

• Bachelors’ degree or equivalent.

• 10 years of experience in a significant leadership role in the areas of business continuity, security, safety or mail/stock operations (preferably two of four).

• Strong working knowledge of pertinent local codes and their application and the ability to interact with code officials in a diplomatic manner.  Thorough knowledge of laws/regulations that affect procurement operations.

• Intelligent, articulate, and persuasive leader who can serve as an effective advisor to the senior management team, and who is able to communicate facilities, procurement, project and construction related concepts to a broad range of technical and non-technical staff.

• Strong staff and fiscal management experience.

• Strong working knowledge of pertinent law and the law enforcement community.

• Solid understanding of information technology and information security in order to interface with IT security staff.

• Seasoned manager with a collaborative outlook and a proven track record as a team player and business partner.

• Excellent communication skills and professional demeanor to interact with all levels of associates. 

• Strong written, presentation, influence and communications skills.

• Strong problem solving and negotiation skills.

• Ability to work with all levels of the corporation in a collegial manner that results in strong business relationships built upon trust.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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