Tag & Title Clerk

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer—apply now and take the next step towards a rewarding career!

Work-Life Balance:

• No Sundays: Enjoy a consistent schedule with no work on Sundays.

• Convenient Hours: With store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week

• Paid Holidays: Celebrate eight paid holidays throughout the year.

• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.

• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.

Rewards and Benefits:

• Competitive Compensation: The starting base compensation for this position is $15.16 to $19.32 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Monthly Incentive Plan: Drive your success with a monthly incentive plan tailored to reward your individual performance.

• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.

• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

What You'll Do:

As a Tag & Title Clerk, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services. Your responsibilities will include:

• Efficient Application Processing: Process driver’s license and vehicle registration applications

• Expert Guidance: Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.

• Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

• Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Minimum Qualifications:

• Sales Savvy: Required previous sales and customer service experience, with an ability to drive results and exceed expectations.

• Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

• Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

• Notary Public: Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.

• Training Proficiency: Ability to successfully complete all required training workshops provided for Title Service Agents.

• High School Diploma/GED: A minimum educational requirement to join our team.

• Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

• Preferred Experience: Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work.

For Pennsylvania employees:

• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.

• Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.

• Ability to successfully complete the Advance Agent Services Training course every two (2) year