IT Business Solutions Senior Partner

AAA Club Alliance is currently seeking an IT Business Solutions Senior Partner to join our organization.

The primary duties of the Senior IT Business Solutions Partner are :

• Partner with Business Process Owner(s) to develop a deep end-to-end understanding of their business and how technology and automation can enable their success.
• Automotive & Emergency Road Services Expertise : Serve as the primary liaison between business stakeholders and IT teams, ensuring technology solutions align with customer service operations such as roadside assistance, fleet management, and telematics integration.
• Salesforce & OmniChannel Optimization : Drive the adoption and optimization of Salesforce solutions (e.g., Field Service Lightning) and integrate them with OmniChannel platforms to enhance customer experience and operational efficiency in mobile service environments.
• Strategic IT Alignment & Stakeholder Engagement : Lead strategic planning efforts to align technology initiatives with business goals, collaborating with cross-functional teams to deliver scalable, impactful solutions that support growth and improve service delivery.
• Automotive & Emergency Road Services Expertise : Serve as the primary liaison between business stakeholders and IT teams, ensuring technology solutions align with customer service operations such as roadside assistance, fleet management, and telematics integration.
• Coordinate with the business to identify and provide analytical support for solution designs, production issues and enhancements.
• Perform complex analysis of data and current operational state and manage the relationship to operational and financial objectives of ACA.
• Partner with IT leaders on design solutions & to provide advice on potential impact to various parts of the business and strategy.
• Identify scope, benefits, constraints and risks for new projects and initiatives.
• Responsible for designing, publishing and maintaining the integrity of executive-level reports ensuring consistent and timely delivery to key stakeholders.
• Develop metrics and reports using research and tools provided by ACA. Review reporting and analytic methodologies and make recommendations for improvement.

Minimum Qualifications :

To the qualified candidate, we offer :

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.