What are the responsibilities and job description for the Branch manager branch position at AAA Co.?
Job description
Job DescriptionJob Purpose : Maintains customer satisfaction, promotes the growth of the office, managing staff, and the enforcement of company policy and procedures.
- Duties : * Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;
- communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions;
- enforcing policies and procedures.*Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
- preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems;
completing audits; identifying customer service trends; determining system improvements; implementing change.* Meets customer service financial objectives by using approved, sound credit judgment techniques, requiring all necessary supporting documents, and conducting proper loan closings.
- Determines customer service requirements by maintaining contact with customers; insuring a friendly, professional environment in which to conduct business, performing problem resolution when required.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics;
- resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.*Updates job knowledge by participating in educational opportunities;
reading professional publications; maintaining personal networks; participating in professional organizations.* Accomplishes information systems and organization mission by completing related results as needed.
- The inclusion of any legal, authorized activity that improves the profitability of the company.Skills / Qualifications : Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, time management abilities, professionalism, and motivated.
Last updated : 2024-11-18
