What are the responsibilities and job description for the Retail Service Specialist position at AAA East Central?
We are seeking a Retail Service Specialist to thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network, ideal for candidates who provide excellent customer service and understand the importance of teamwork.
Job Description
We are looking for someone who can:
- Greet all members and customers, determine their needs, and provide legendary service.
- Provide DMV vehicle license, registration, and notary services.
- Reach sales and service goals (and earn incentives) for multiple AAA products and services.
- Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials.
- Issue passport photos.
- Accept payments for various products, provide accurate change and receipts; balance and reconcile cash drawer.
- Make hotel and car rental reservations for members and provide travel destination information.
Qualifications
- Experience in retail sales, banking, or similar customer service/sales environments.
- Proven ability to exceed assigned sales or service quality goals.
- Must be able to obtain and maintain a valid notary license.
- Experience with Microsoft Office basics.
- Ability to travel locally when necessary.
- A high school diploma or GED.
Benefits
- Extraordinary medical/dental/vision/life benefits.
- 401(k) Savings plan with company match.
- Tuition assistance.
- PTO for community volunteer programs.
- Wellness program.
- Employee discounts (membership, insurance, travel, entertainment, services, and more).
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity, we win. All of Us.
With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer.
