What are the responsibilities and job description for the Retail Service Specialist position at AAA East Central?
Job Description
Retail Service Specialist
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.
Business hours are Monday through Friday 9am – 5pm.
Responsibilities
Greet all members and customers, determine their need and provide Legendary Service
Provide DMV vehicle license, registration and notary services
Reach sales and service goals (and earn incentives!) for multiple AAA products and services
Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials
Issue passport photos
Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
Make hotel and car rental reservations for members and provide travel destination information
Qualifications
Experience in retail sales, banking or similar customer service / sales environment
Proven ability to exceed assigned sales or service quality goals
Must be able to obtain and maintain valid notary license
Experience with Microsoft Office basics
Ability to work overtime, including Saturdays
Ability to travel locally when necessary
A high school diploma or GED
Benefits :
- Extraordinary medical / dental / vision / life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
