What are the responsibilities and job description for the Service Desk - Valencia position at AAA Facility Services?
Job Description
Job Description
Salary : DOE
Job Title and Location : Service Desk Valencia
Department : Service
Employment Type : Full Time
Minimum Experience : 2 experiences in customer service in facility maintenance or construction industry
Compensation : $19.00 - $21.00
About AAA Facility Services
Since 1995, AAA Facility Services has provided skilled trade services centered around the core philosophy that providing excellent customer service is critical for a thriving business. We have built our professional relationships on a reputation for going the extra mile and not only for our clients. Our Team Members as well as our Service Partners receive the same attentive care that our clients have come to enjoy.
Our core business focuses on providing skilled trade services for commercial facilities with in-house electricians, plumbers, and technicians. The core services are supplemented by qualified service providers we have partnered with to deliver for our clients. Those Service Partners are held to the same standard as our in-house teams, and we make every effort to maintain good working relationships with each of them.
What you can expect working at AAA Facility Services
Our Mission Statement is : We have an obsessive focus on the endless pursuit of a higher standard of service to our team members, clients, and service partners. Note, that team members are listed first. We know that taking care of our team members means they will take care of the clients. Here you will find an honest, open, and hard-working team that takes pride in their work. We are professionals in our roles, and you will be able to take ownership of yours. We are seeking candidates that can step in and work independently, flexing their facilities and project management skills and expertise.
About Service Desk Position
This position is responsible for working with the Sales Team / CSS Team to setup new accounts and oversee all incoming service desk requests. The Representative will be responsible for entering requests into the designated databases with the required details for the Company to efficiently schedule, dispatch, and complete services as requested. They will have a high degree of accuracy when entering pertinent information into databases and they will be responsible for answering requests via email and telephone promptly and with detailed accuracy. They will be responsible for prioritizing service requests that need urgent attention and adjusts work orders accordingly.
Service Desk Benefit Package
Medical Dental Career Progression
vision Life insurance Flex Spending Account
401k Holiday Pay PTO Pay
Sick Pay Employee Discount Centers Life Assistance Program
Salary : $19 - $21
