What are the responsibilities and job description for the ERS Technician II position at AAA Hoosier Motor Club?
Job Details
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Time Off
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Retention bonuses.
- Service Anniversary Recognition.
- Free AAA Classic Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.
Duties and Responsibilities:
- Inspect and maintain vehicle supplies and equipment.
- Report any mechanical problems encountered with vehicles.
- Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.
- Safeguard, properly account for and turn in receipts, money received and reconcile the inventory before and after shift change.
- Read maps, and follow written, verbal, and electronic geographic directions.
- Report on delays in reaching service destination.
- Perform duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, testing, diagnosis, and installation of automotive and truck batteries on disabled vehicles.
- Operate a battery service vehicle in a safe manner with a valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
- Operate computer related equipment including but not limited to wireless data terminals, credit card terminals, battery diagnostic equipment and two-way radios in a professional manner.
- Maintain and account for company provided fuel cards.
- Performs maintenance on Club vehicles as requested.
- Evaluate and print out data obtained from electronic diagnosis per exact methods explained and utilized during training.
Performs other duties as assigned.
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability - Ability to adapt to change in the workplace.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Decision Making - Ability to make critical decisions while following company procedures.
- Reliability - The trait of being dependable and trustworthy.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- Productivity - Producing results in a timely and efficient manner.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.
SKILLS & ABILITIES
Education : High school diploma or GED preferred but not required.
Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience.
Computer Skills
- GPS
- Credit Card Swipe Machine
- Electronic Dispatch (Mobile Data Terminal)
- Basic data entry skills
- Battery diagnostic equipment
Certificates & Licenses
- Valid operator's license and driving record in accordance with AAA Associate Driver Safety Guide
Other Requirements
- Basic mechanical aptitude
- Basic math skills
PHYSICAL DEMANDS
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Physical Demands |
Lift/Carry |
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Push/Pull |
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N (Not Applicable) |
Activity is not applicable to this occupation. |
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O (Occasionally) |
Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day) |
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F (Frequently) |
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day) |
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C (Constantly) |
Occupation requires this activity more than 66% of the time (5.5 hrs/day) |
Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)
Sense of Sound (listening to customers and dispatch)
WORK ENVIRONMENT
Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
