What are the responsibilities and job description for the ERS Technician III position at AAA Hoosier Motor Club?
Job Details
Description
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Time Off
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Retention bonuses.
- Service Anniversary Recognition.
- Free AAA Classic Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.
Duties and Responsibilities:
- Obey traffic laws, follow established traffic and transportation procedures, and all other company established safety rules.
- Perform all service in a manner that results in a Totally Satisfied experience for the member.
- Inspect, be responsible for and maintain vehicle supplies, cleanliness, and equipment.
- Immediately report any mechanical problems encountered with vehicles.
- Verify that appropriate tools and documentation are in the vehicle prior to and after shifts and properly maintain all equipment.
- Safeguards, properly accounts for, and turns in receipts, money received and reconciles the inventory before and after shift change.
- Read maps, and follow written, verbal, and electronic geographic directions.
- Contact each member prior to going enroute to service their vehicle using appropriate protocol.
- Report on delays in reaching service destination.
- Performs emergency roadside service duties including but not limited to: jump starts, battery testing/replacement, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.
- Operate a tow vehicle in a safe manner with a valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.
- Operate computer-related equipment including but not limited to wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and mobile phones in a professional and safe manner.
- Maintain and account for company provided fuel cards.
- Performs maintenance on Club vehicles as requested.
- Performs other duties as assigned.
Qualifications
Supervisory Responsibilities: This position has no direct supervisory responsibilities.
Physical Effort:
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Push/Pull |
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N (Not Applicable) |
Activity is not applicable to this occupation. |
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O (Occasionally) |
Occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day) |
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F (Frequently) |
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs./day) |
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C (Constantly) |
Occupation requires this activity more than 66% of the time (5.5 hrs./day) |
Other Physical Requirements
Vision (Near, Distance, Peripheral, Depth Perception)
Sense of Sound (Ability to hear members and employees)
Must pass a DOT physical upon being hired to perform duties of the Technician III level.
WORK ENVIRONMENT
Working in a Fleet garage setting with tools and vehicles. Noise levels, odors and temperatures will vary. Also, may be required to perform driving duties which include working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.
Education and/or Experience Requirements:
High school diploma or GED preferred but not required.
Valid Driver’s license w/ For Hire endorsement, required, and driver record in accordance with the AAA Associate Driver Safety Guide.
Experience:
One to three months’ related experience or training preferred, but not required, or equivalent combination of education and experience.
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
