What are the responsibilities and job description for the Account Administrator, Roadside Assistance Program (RAP) (Hybrid) position at AAA Inc. Brand?
Business Summary:
The Account Administrator provides operational assistance to commercial roadside programs and serves as the backup to the Account Executive(s). This position is responsible for data reporting, preparing presentations, and addressing client contact center complaints. The Administrator is also responsible for learning the functions of the Account Executive role to provide backup as necessary.
Duties & Responsibilities:
- Serves as a secondary point of contact for client management on multiple OEM and business-to-business RAPs.
- Provides operational guidance to internal and external stakeholder groups by functioning as the subject matter expert (e.g., Clubs, Contact Centers, Accounting, IT).
- Monitors client metrics and related trends.
- Responds to RAP client complaints or customer-escalated issues as needed.
- Follows up on all RAP contact center needs or requirements.
- Analyzes and updates case information to complete client billing and pay clubs.
- Provides support for client customer reimbursement of service as needed and report trends to the Account Executive or Senior Account Executive.
- Performs other related duties, tasks, and requests as required.
Requirements, Competencies, and Certifications:
- Excellent interpersonal, oral, and written communication skills.
- Ability to analyze data to identify trends and actionable insights.
- Strong MS Office skills, proficient in PowerPoint, Word, and Excel.
- Ability to create and deliver presentations.
- Self-motivated, and have the ability to work fast-paced, dynamic, deadline-driven environment.
Education & Experience:
- Bachelor’s degree in Business, Marketing, Communications, or a related field of study.
- Minimum of one (1) to three (3) years experience in a client support or customer service-related role, or similarly related experience.
Hiring Range: $24.50 - $28.00
- This position is a Non-Exempt role.
- This position is eligible for participation in the AAA, Inc. Annual Incentive Plan.
AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The actual compensation at the time of offering will be based on your overall qualifications and experience.
AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.
AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices either by email, the Internet, or in any form and method without a valid written Statement of Work in place for this particular position from the AAA, Inc.'s Talent Acquisition Department will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.
Salary : $25 - $28
