Credit & Collections Analyst (Hybrid)

Business Summary:

This position will be responsible will manage various business-to-business (B2B) accounts receivable portfolio. Responsibilities include collecting customer outstanding receivable balances by enforcing terms of sale; timely analysis and making decisions for resolution of over/short payments and deductions/claims; reviewing and taking action on orders; responding to internal and external customer inquiries; creating reports and analysis using excel; ability to adhere to new requirements; and must be very excel savvy. Interacts with all levels of management internally and externally to minimize risk and improve profitability and the collections cycle. Serve as the main point of contact in identifying and resolving issues that impact receivables.

 Duties & Responsibilities

• Daily interaction with customer accounts, account reconciliations and adjustments, advising and negotiating of delinquent accounts and further penalties and legal consequences in relation to present account standing.  Reports outstanding days sales and prepares late fee waivers, as needed via phone/email
• Serve as a communication point between departments and sales team by on customer account status to maximize collection rate and timely resolution of discrepancies
• Performs regular review of assigned customers’ account status to ensure timely payment according to terms
• Adheres to company credit hold policy thresholds, reviewing customer account status, payment performance, and sales collection action practices
• Researches and resolves account disputes, contract research, rejected/returned payments, skipped payments/invoices, unapplied cash, and corresponds with customers to reconcile payments and resolve past due balances
• Secures client payment for outstanding accounts over 90 days past due, counsels and negotiates settlement and provides effective follow-up throughout the entire process.
• Makes recommendations to department management on potential bad debt accounts according to company guidelines
• Supports all efforts to simplify and enhance the customer experience and relationships
• Provide excellent customer service to clients by responding to inbound/outbound emails, phone calls and assist with client inquiries/complaints, ensure client information and collection call documentation is correct in all related key systems
• Performs other related duties, tasks, requests and directives issued from management as required

Requirements, Competencies and Certifications:

• Encourages and supports the success of others.
• Demonstrates an awareness of strengths, limits, and areas to improve.
• Openly shares and solicits ideas through dialogue; is clear about intentions.
• Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress.
• Aligned with our commitment to inclusion across race, gender, age, religion, identity, and experience – a value that drives AAA forward every day.
• Strong written and oral communication
• Strong time management and organizational skills
• Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment.
• Management of multiple concurrent projects, multi- task and process oriented
• Excellent inter-personal, organizational, customer service and people skills
• Ability to work independently, to make sound decisions based on research, and possess excellent problem solving and negotiation skills required.

Education & Experience:

• Bachelor’s degree in an applicable field, a minimum of (3) three years of professional work experience with business-to-business high volume collections and deductions (preferably in the sales advertising or travel hospitality field).
• Related experience beyond (3) years can be substituted for Bachelor’s degree.

Hiring Range: $21.23 to $25.90

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices either by email, the Internet, or in any form and method without a valid written Statement of Work in place for this particular position from the AAA, Inc.'s Talent Acquisition Department will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.

Salary : $21 - $26