Senior Systems Tech Analyst (Hybrid)

Business Summary:

The Senior System Tech Analyst installs, configures, and administers Microsoft servers, Virtual systems, storage, and backup infrastructure. This position performs a full range of maintenance and support functions on multiple hardware platforms relating to operating systems software and is responsible for providing regular updates to the Manager, Enterprise IT Infrastructure Services on critical IT operations. The Senior Systems Tech Analyst functions as a subject matter expert for highly complex projects that have a high corporate impact and provides technical expertise and guidance to team members on new and current infrastructure.

Duties & Responsibilities

• Evaluates, develops, installs, patches, tests, integrates, and maintains Microsoft operating system software and related applications.
• Provides expertise in cutting-edge technologies, assessing their applicability to the organization’s mission and operational goals.
• Determines product usability and identifies strategies to maximize its adoption and effectiveness.
• Designs and oversees implementation processes, including coordinating training initiatives.
• Collaborates with vendors to implement and support infrastructure systems that align with AAA’s objectives.
• Identifies, analyzes, and defines information requirements and performance criteria to evaluate security risks associated with systems and storage infrastructure; prepares detailed reports for management review.
• Coordinates the development of comprehensive system test criteria and test plans for various levels of operating system testing.
• Maintains technical proficiency in systems analysis through formal training, seminars, relevant publications, and self-directed learning.
• Guides the Manager of Enterprise IT Infrastructure Services before change control meetings.
• Exercises autonomy in making work-related changes within a limited scope.

Requirements, Competencies, and Certifications:

• Demonstrates exceptional analytical abilities, a strong customer service mindset, and outstanding interpersonal skills.
• Effectively manages time by anticipating challenges, adjusting priorities as needed, and maintaining clear communication on progress.
• Possesses excellent written and verbal communication skills, ensuring clear and professional interactions.
• Excels in time management and organization, consistently meeting deadlines and maintaining efficiency.
• Displays outstanding interpersonal skills, self-motivation, and adaptability, thriving in fast-paced, dynamic, and deadline-driven environments.

Education & Experience:

• Bachelor’s degree in computer science or related field and five (5) to seven (7) years of related work experience.
• Strong experience in Microsoft technology including Windows Server Administration, AD, DNS, Exchange, O365, SharePoint, Power BI, VDIs, Certificate management, federation services (OKTA preferred), Radius, Patching, Monitoring, and upgrades.
• Extensive enterprise experience managing VMware virtualization environment, Storage Area Network, Backups, and File system required.
• Preferred VMware certification, Azure/Cloud certification.

Hiring Range: $92,280 - $116,000

This position is also eligible for participation in the AAA, Inc. Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The actual compensation at the time of offering will be based on your overall qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance and offer a hybrid work model of three days in-office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at the AAA, Inc. offices either by email, the Internet, or in any form and method without a valid written Statement of Work in place for this particular position from the AAA, Inc.'s Talent Acquisition Department will be deemed the sole property of the AAA, Inc.'s Office. No fee will be paid if the AAA, Inc. office hires the candidate due to the referral or through other means.

Salary : $92,280 - $116,000