Analyst, Customer Analytics

Overview

Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 top US workplace
  
  

Who are we looking for?

The Analyst, Customer Analytics will be responsible for harnessing data from across the organization to create automated, insightful reports and analyses that reveal key trends, optimize performance, and drive strategic decision-making. You'll evaluate processes, use advanced statistical methods, and develop models to unlock business opportunities, improve customer experience, and boost sales and retention. Partnering with cross-functional teams, you'll shape data transformation initiatives, streamline reporting processes, and deliver impactful presentations to leadership and the board. Your contributions will directly support critical important metrics and help shape the future of the organization through data-driven innovation.

Responsibilities

How will you contribute?

• Access and leverage data from across various areas of the organization to develop automated, easy to understand reports and ad hoc analyses that effectively answer questions, identify patterns and highlight operational metrics across the organization.
• Assist with analyzing data to evaluate process effectiveness and performance across multiple dimensions.
• Help to develop and implement processes that maximize statistical methods, scenario planning, and model development to optimize business outcomes.
• Proactively seek out new opportunities to increase sales, improve retention and improve the customer experience. Work with cross-functional team members to analyze potential financial and business impact.
• Build presentations for leadership and board level meetings.
• Actively participate in data transformation projects. Development of critical data flows from various sources to reports with a focus on automation and standardization
• Support the development, implementation, testing, documentation, and ongoing validation of reporting and data processes in support of organizational KPI’s/metrics/etc.
  
  

Qualifications

What do you offer?

• Bachelor’s or equivalent experience in Business Statistics, Applied Mathematics, or related technical field.
• Previous experience working in a customer analytics role.
• Intermediate experience in Excel. Formulas, VLOOKUP, and formatting is preferred.
• Previous experience using SQL, Python, or a similar tool to query, analyze data and present results.
• Previous experience using Power BI or Tableau for data visualization or dashboarding.
• Diverse analytical experience that can be applied across multiple lines of business or departments.
• Previous experience in insurance or financial services preferred.
  
  

What can we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.